Answers grounded in your sources.
Sol uses your help centre and the sources you authorize, and shows the source of every answer.
Illustration: customer questions keep arriving. Sol, doue’s AI agent, answers simple requests and hands sensitive ones to your team.
Answer better. Resolve faster.
doue brings conversations, knowledge, and your AI agent into one workspace. It answers from authorized sources and hands off to your team when a request needs a person.
Website · Shopify · Email
One workspace. Useful context.
All your conversations. One place.
Built for small teams: your website, Shopify, and email inbox together, with Sol answering first.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.
Channels
- Website
- Shopify
- Web chat
- Knowledge
- FR · EN
4 conversations · 3 handled by SolResolved
01 
Sol answers, and shows its source.
Every answer relies on your authorized articles and policies.
02 
Shopify context, in the thread.
Order, tracking and verified customer, without changing anything.
03 
A sensitive request? Your team.
Labelled human handoff, with the full context of the conversation.
AI agent
Useful answers, never guesswork.
Human handoff with context.
Sensitive requests go to your team, without the customer repeating themselves.
Visible trace
View Sol’s recorded sources and actions.
Example workflow · fictional data
- Question received · Store chat
- Source checked · Shipping policy
- Answer sent · by Sol
- Sensitive request · handed to your team
- Resolved · by Jean Tremblay
French and English.
Sol answers in the customer’s language, with your sources in each language.
FROù est ma commande?
ENWhere is my order?
Shopify, under your control.
Sol reads the order and tracking. It acts only when you allow it.
Every conversation reaches the end.
Follow every request from sent to resolved.
Sent→Read→Resolved
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.
Private beta
Explore doue with our team.
- Private
- by invitation
- Tailored
- terms agreed individually
- FR·EN
- in the customer’s language
Getting started
From website to first answer in a few focused steps.
- Step 1
Connect your website
Add web chat, an email inbox, and Shopify when your team needs it.
- Step 2
Set the boundaries
Choose the content, voice, policies, and automation limits for the agent.
- Step 3
Test and launch
Review answers, enable one channel, and monitor every resolution.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.
Frequently asked questions
Before you get started
Still have a question? Contact us
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.
Does doue replace our team?
No. doue automates repetitive requests and hands sensitive or ambiguous cases to your team with full context.
How long does setup take?
You can connect a website, add your content, and test a first channel without completing a full migration.
Can we control what it says?
Yes. You define the sources, voice, policies, and situations that require a human handoff.
How can I join the private beta?
Private beta by invitation. Participation terms are agreed individually with each tester.
Turn every conversation into a better experience.
Customer service, without losing the thread.
Private beta by invitation. Participation terms are agreed individually with each tester.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.