Shared inbox
Centralizes conversations, ownership, and customer history.
The doue platform
Your customer service, together.
Conversations, knowledge and AI in one workspace. Your team has the context to step in when needed.
- Private beta by invitation. Participation terms are agreed individually with each tester.
From message to action
See the work in progress.
The overview brings open conversations, priority, and ownership together so the next move is obvious.
- Web and email requests enter the same queue.
- Priority and ownership are visible before opening a case.
- Every response preserves the history that came before it.
Context and control
Context stays with the conversation.
The conversation shows the order context consulted and the action boundary, so the team knows why doue answers or transfers.
- The verified Shopify customer is connected to the right conversation.
- Order and fulfilment data are consulted; actions go through your approval.
- Out-of-scope requests are transferred with their context.
Capabilities and limits
One workspace. Clear responsibilities.
Every capability shown plays a visible role in the resolution path.
Available today
Source-grounded AI
Answers from authorized content and data.
Shopify context
Shows customers, orders, and fulfilment; proposes actions on approval.
Rule-based automations
Applies triggers, conditions, priority, and routing.
Limits and control
The platform knows when to stop.
doue does not turn uncertainty into a confident answer.
- An AI answer requires evidence from authorized sources.
- No Shopify action without your activation; every refund is approved by a person.
- Sensitive, ambiguous, or unsupported requests are handed to a person.
Explore your workspace.
Private beta by invitation. Participation terms are agreed individually with each tester.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.