Shared inbox
Triage, assign, and respond from a common conversation history.
Use cases
Centralize customer requests
Bring conversations, customer history, and useful sources together in a shared inbox to assign requests and respond with their context.
- Start with one website and one customer-service workflow.
The service workflow
A record that follows the conversation.
The inbox, approved context, and human team stay connected through the conversation.
- 01
Receive
Bring the customer question into the shared inbox.
- 02
Review context
See the conversation history and the sources available for an answer.
- 03
Respond or hand off
Answer when evidence is sufficient or transfer the case with context.
- 04
Continue together
Keep ownership and the conversation history visible after the next step.
Clear responsibilities
Everyone knows when to step in.
doue supports the repeatable work while the team defines the operating boundaries.
Available in doue
Source-grounded answers
Require evidence from authorized content for factual automated answers.
Recorded handoff
Transfer unsupported or sensitive requests with context and a reason.
Your team decides
- Which sources and policies are approved for answers.
- How conversations are assigned and who owns the next step.
- Which situations should require a person.
Working guides
A shared starting point.
Two guides to organize ownership and human handoffs.
Give every request a next step.
Start with the shared inbox or talk with us about your current support workflow.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.