Getting started
Help centre
How can we help?
Search for an answer or browse guides by topic.
12 reviewed guides
Shopify
Preparing your Shopify connection
Decide which order details matter and which access is required before connecting your store.Updated Oct 12, 2026Read the guideAI and automation
Setting AI agent sources and guardrails
Give the AI agent a clear framework for answering, abstaining, and handing off.Updated Oct 12, 2026Read the guideTeam workflows
Organizing the shared inbox
Clarify ownership, priorities, and the context your team shares.Updated Oct 12, 2026Read the guideTrust and data
Designing a contextual human handoff
Pass the request, evidence, and next decision without restarting the conversation.Updated Oct 12, 2026Read the guideGetting started
Launching and improving your first channel
Roll out gradually, observe outcomes, and adjust the framework with your team.Updated Oct 12, 2026Read the guideGetting started
Install and check the widget
Prepare a Web inbox, install its code and check exchanges.Updated Oct 12, 2026Read the guideAI and automation
Add and maintain sources
Add a source, check its processing and test the replies it supports.Updated Oct 12, 2026Read the guideTeam workflows
Use the copilot with review
Consult knowledge and prepare text without losing control of sending.Updated Oct 12, 2026Read the guideAI and automation
Prepare a Sol procedure
Review, simulate and have the exact version approved before activation.Updated Oct 12, 2026Read the guideTeam workflows
Read reports and satisfaction
Choose a period and compare equivalent scopes.Updated Oct 12, 2026Read the guideGetting started
Understand usage and billing
Check the account catalogue, allowances and offered purchases.Updated Oct 12, 2026Read the guideStart here
Your first steps.
These three guides cover the team, AI boundaries, and commerce context needed for a deliberate rollout.
Getting started with doue
Prepare your team, sources, and first channel before introducing automation.
Read the guideAI and automationSetting AI agent sources and guardrails
Give the AI agent a clear framework for answering, abstaining, and handing off.
Read the guideShopifyPreparing your Shopify connection
Decide which order details matter and which access is required before connecting your store.
Read the guideFrequently asked questions
Answers before you get started.
Product, AI agent, integrations, pricing, and data essentials, all in one place.
Does doue replace the team?
No. AI handles repeatable work and hands off sensitive or ambiguous cases.
Can we control answers?
Yes. You define sources, rules, and limits.
How can I join the beta?
Private beta by invitation. Participation terms are agreed individually with each tester.
doue
Need a hand?
Write to us with your team context. We will point you to the most relevant resource.