01
Answer with authorized context
Consult accessible Shopify information to explain an order or its tracking, then pass decisions that need intervention to the merchant.
doue vs Gorgias
Answer customers with their store context.
Sol answers from your sources and can consult authorized Shopify context. Sensitive requests go to your team; doue chat is also available on a WooCommerce store in French and English.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.
Choose doue for answers grounded in your sources, shared inbox teamwork and procedures tested before activation. Gorgias suits brands that want a commerce-focused helpdesk and actions in their connected applications.
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Why doue
Three reasons to choose doue over Gorgias.
Compare the requests to handle, the controls you need and the units on your invoice.
02
Welcome customers on WooCommerce
The doue plugin supports chat with your team in French and English. This comparison does not present WooCommerce refunds or cancellations as available features.
03
Compare tickets and conversations
Gorgias helpdesk and automated interaction charges can both apply. Compare your invoice with the doue plan and AI volume you need.
Choose doue if
Sol answers from your sources and can consult authorized Shopify context. Sensitive requests go to your team; doue chat is also available on a WooCommerce store in French and English.
Choose Gorgias if
Gorgias suits brands that want a commerce-focused helpdesk and actions in their connected applications.
Product comparison
Compare journeys, controls and costs.
Both platforms offer automation. Examine supported steps, activation requirements and the scope of each offering.
| Comparison point | doue | Gorgias |
|---|---|---|
| Best for | Growing service teams, with or without Shopify. | Ecommerce brands and commerce-centred service teams. |
| Workspace | Shared inbox: history, assignment and private notes for team collaboration. | Ecommerce helpdesk with tickets, commerce channels, and store data. |
| Web chat | Web widget and WooCommerce chat in French and English, connected to the shared inbox. | Chat connected to the ecommerce helpdesk and AI Agent, depending on the offer. |
| AI agent | Sol answers from authorized sources; AOP procedures guide requests with multiple steps. | AI agent designed to answer and automate ecommerce interactions. |
| Human handoff | History, context, a private summary and the reason for handoff accompany the human takeover. | Handoff to agents and workflows in the Gorgias helpdesk. |
| Shopify | Authorized Shopify lookups for products, customers, orders and tracking, plus assisted actions under your approval rules; every refund is approved by a person. | Deep Shopify context and actions such as returns, refunds, or changes depending on configuration. |
| Languages | Interface and chat in French and English; sources and answers configured for your customers. | Multilingual support aimed at international ecommerce operations. |
| Billing | Monthly plans with seats and AI conversations included under the served catalog. No additional fee per human conversation. | Helpdesk ticket volume plus fees tied to interactions automated by the AI agent. |
| Procedures and control | AOP procedures: editor, reviewed import, scenarios, exact-version approval and explicit activation. | Skills and Guidance shape answers and actions in connected applications. |
AOP procedures
Give recurring requests a clear workflow.
An AOP procedure is a workflow for Sol: instructions, questions, conditions and authorized sources. It complements standard answers for cases that need several steps.
Create and refine
Use the guided editor or import text, a text-based PDF or a DOCX. Document-based proposals remain subject to review and acceptance.
Test and review
Simulate scenarios, inspect results and have another authorized person approve the exact version.
Activate and monitor
Choose where to activate the procedure, then inspect activity and executed steps. Publishing a version does not activate it on its own.
Example: “Where is my order?”
Sol asks for missing information and consults authorized Shopify context when identity and access allow it. It explains available tracking or hands the conversation to your team with its context.
The commerce lookups described here read authorized data. They do not trigger refunds or order changes. Account permissions and configuration determine which information is accessible.
Your budget
What percentage could you save?
Compare your average monthly bill with the estimated cost of the doue plan that fits your needs.
Add your last three monthly bills and divide by three. For an annual contract, divide the yearly total by twelve. Include add-ons that doue would replace.
3 seats · 300 AI conversations included
This volume exceeds the selected plan’s monthly allowance. Choose a suitable plan; no cost is estimated for uncovered volume.
A personalized estimate, not measured average customer savings. Check plan seats, features and allowances. Top-ups, extra seats, add-ons and annual discounts are excluded, as are taxes, migration, external fees and remaining commitments. A doue AI conversation, a ticket and a competitor outcome are not equivalent units.
How the calculation works
Savings (%) = (average invoice − monthly plan price) ÷ average invoice × 100, within the selected allowance. The 12-month difference assumes twelve identical months and does not represent annual pricing. Add-ons are not included.
The calculation stays in your browser; entered amounts are not sent to doue.
Pricing structure
A seat is not the only unit to compare.
Standard pricing is shown for reference. Private beta participation terms are agreed individually.
doue
Live doue pricing
Private beta by invitation. Participation terms are agreed individually with each tester. Features and limits are agreed with each participant.
- EssentialEssential: $99, 3 seats, 300 AI conversations per month. Human conversations at no additional charge.
- GrowthGrowth: $249, 10 seats, 1,000 AI conversations per month. Human conversations at no additional charge.
- TeamTeam: $599, 20 seats, 3,000 AI conversations per month. Human conversations at no additional charge.
Gorgias
Public Gorgias pricing
The helpdesk bills replied-to tickets; AI Agent can add charges for automated interactions. The same ticket can count in both categories. The amount depends on the plan, volume and monthly or annual commitment. Check the currency and total in the official configurator or your invoice.
Prices exclude taxes and unspecified add-ons. Compare the same currency and commitment; billed tickets, AI conversations, sessions and outcomes have different definitions.
Before deciding
Separate context from action.
Your choice depends on what the agent only needs to understand and what it needs to change.
- 01
Inventory Shopify requests
Classify tracking, policies, changes, refunds, and returns.
- 02
Define acceptable access
Decide which data may be read and which actions require a person.
- 03
Compare billed units
Project tickets, AI conversations, and automated interactions using real volumes.
- 04
Test a complete procedure
Try a sourced answer, an incomplete request and a handoff to your team. Check the retained context, then test a procedure before activation.
Frequently asked questions
Is doue an alternative to Gorgias?
Official sources
The brands mentioned belong to their respective owners. This comparison is based on the public information listed below.
Plans, prices, and features can change. Check the current terms with each provider.
Does doue work without Shopify?
Yes. The doue widget can be installed on a website without a Shopify connection. The WooCommerce plugin also supports chat in French and English.
Do the lookups described here change an order?
Lookups do not: they read authorized information. Shopify actions (cancellation, refund, fulfilment, tracking) go through assisted actions: off by default, turned on one by one and subject to your approval rules. Every refund requires a person.
When is Gorgias a better fit?
Evaluate Gorgias if commerce actions in connected applications are central to your support. Check each action, its permissions and billing terms in the offer you select.
How does an AOP procedure work in doue?
Your team defines a workflow, simulates scenarios and has the exact version approved before activation. Sol follows the steps and hands off cases that need a person. The commerce lookups presented read authorized information.
How do I compare my cost with doue?
Enter your average monthly invoice and AI volume in the same currency, then choose a suitable plan. The calculation uses the served catalog: it prices extra volume only when that catalog allows it. Add-ons are excluded and the result does not guarantee identical features.
Test a real request from your store.
Compare the sourced answer, authorized lookup and handoff to your team on a concrete case.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.