01
Bring Sol and your team together
Sol answers documented questions; a person takes over with the conversation history when the case calls for it.
doue vs Zendesk
Structured support that fits your team.
Sol answers from your sources. Your team finds conversations, notes and handoffs in a shared inbox, without having to build a contact center.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.
Choose doue for answers grounded in your sources, shared inbox teamwork and procedures tested before activation. Zendesk suits operations that need telephony, skills-based routing and contact center governance, depending on the plan.
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Why doue
Three reasons to choose doue over Zendesk.
Compare the requests to handle, the controls you need and the units on your invoice.
02
Guide recurring requests
Define an AOP procedure to ask the right questions, consult an authorized source and specify when to hand off. Test it before activation.
03
Compare the capacity you need
Check seats and included AI conversations in the doue catalog, then compare them with the agents, add-ons and usage in your Zendesk offer.
Choose doue if
Sol answers from your sources. Your team finds conversations, notes and handoffs in a shared inbox, without having to build a contact center.
Choose Zendesk if
Zendesk suits operations that need telephony, skills-based routing and contact center governance, depending on the plan.
Product comparison
Compare journeys, controls and costs.
Both platforms offer automation. Examine supported steps, activation requirements and the scope of each offering.
| Comparison point | doue | Zendesk |
|---|---|---|
| Best for | Small and midsize service teams that are growing. | Teams ranging from essential support to enterprise contact centres. |
| Workspace | Shared inbox: history, assignment and private notes for team collaboration. | Ticketing, messaging, help centre, voice, and omnichannel routing depending on the plan. |
| Web chat | Web widget and WooCommerce chat in French and English, connected to the shared inbox. | Messaging and live chat in Suite, depending on the plan. |
| AI agent | Sol answers from authorized sources; AOP procedures guide requests with multiple steps. | AI agents on Suite plans, with broader automation and actions. |
| Human handoff | History, context, a private summary and the reason for handoff accompany the human takeover. | Routing to agents, queues, skills, and Zendesk workflows. |
| Shopify | Authorized Shopify lookups for products, customers, orders and tracking, plus assisted actions under your approval rules; every refund is approved by a person. | Configurable integrations and actions in a broader ecosystem. |
| Languages | Interface and chat in French and English; sources and answers configured for your customers. | Much broader multilingual support depending on products and plans. |
| Billing | Monthly plans with seats and AI conversations included under the served catalog. No additional fee per human conversation. | Per-agent pricing supplemented by add-ons and usage-based features. |
| Procedures and control | AOP procedures: editor, reviewed import, scenarios, exact-version approval and explicit activation. | Generative procedures with conditions, knowledge, actions, testing and version history. |
AOP procedures
Give recurring requests a clear workflow.
An AOP procedure is a workflow for Sol: instructions, questions, conditions and authorized sources. It complements standard answers for cases that need several steps.
Create and refine
Use the guided editor or import text, a text-based PDF or a DOCX. Document-based proposals remain subject to review and acceptance.
Test and review
Simulate scenarios, inspect results and have another authorized person approve the exact version.
Activate and monitor
Choose where to activate the procedure, then inspect activity and executed steps. Publishing a version does not activate it on its own.
Example: “Where is my order?”
Sol asks for missing information and consults authorized Shopify context when identity and access allow it. It explains available tracking or hands the conversation to your team with its context.
The commerce lookups described here read authorized data. They do not trigger refunds or order changes. Account permissions and configuration determine which information is accessible.
Your budget
What percentage could you save?
Compare your average monthly bill with the estimated cost of the doue plan that fits your needs.
Add your last three monthly bills and divide by three. For an annual contract, divide the yearly total by twelve. Include add-ons that doue would replace.
3 seats · 300 AI conversations included
This volume exceeds the selected plan’s monthly allowance. Choose a suitable plan; no cost is estimated for uncovered volume.
A personalized estimate, not measured average customer savings. Check plan seats, features and allowances. Top-ups, extra seats, add-ons and annual discounts are excluded, as are taxes, migration, external fees and remaining commitments. A doue AI conversation, a ticket and a competitor outcome are not equivalent units.
How the calculation works
Savings (%) = (average invoice − monthly plan price) ÷ average invoice × 100, within the selected allowance. The 12-month difference assumes twelve identical months and does not represent annual pricing. Add-ons are not included.
The calculation stays in your browser; entered amounts are not sent to doue.
Pricing structure
Compare the cost of the capacity you need.
Standard pricing is shown for reference. Private beta participation terms are agreed individually.
doue
Live doue pricing
Private beta by invitation. Participation terms are agreed individually with each tester. Features and limits are agreed with each participant.
- EssentialEssential: $99, 3 seats, 300 AI conversations per month. Human conversations at no additional charge.
- GrowthGrowth: $249, 10 seats, 1,000 AI conversations per month. Human conversations at no additional charge.
- TeamTeam: $599, 20 seats, 3,000 AI conversations per month. Human conversations at no additional charge.
Zendesk
Public Zendesk pricing
In USD, paid annually: Support Team at $19 per agent per month, Suite Team at $55 and Suite Professional at $115. Copilot is listed at an additional $50 per agent per month. Add-ons and usage can add charges; Support Team is not an AI offering equivalent to Suite.
Prices exclude taxes and unspecified add-ons. Compare the same currency and commitment; billed tickets, AI conversations, sessions and outcomes have different definitions.
Before deciding
Assess your actual complexity.
A short inventory helps you avoid buying a suite that is too broad or a platform that is too limited.
- 01
List active channels
Separate essential channels from those that are only being considered.
- 02
Count the people who reply
Compare seats, roles, and how AI usage is billed.
- 03
Identify critical workflows
Find the voice, SLA, integration, and action requirements that cannot be simplified.
- 04
Test a complete procedure
Try a sourced answer, an incomplete request and a handoff to your team. Check the retained context, then test a procedure before activation.
Frequently asked questions
Can doue replace Zendesk?
Official sources
The brands mentioned belong to their respective owners. This comparison is based on the public information listed below.
Plans, prices, and features can change. Check the current terms with each provider.
Does doue cover the same channels as Zendesk?
The doue web widget and shared inbox cover the workflows presented here. Telephony is not included in this comparison. Zendesk offers omnichannel coverage, including voice, depending on the plan.
When should I choose Zendesk?
Evaluate Zendesk if telephony, skills-based routing or large contact center controls are essential. Compare the plan that actually includes those features.
What happens when Sol cannot answer?
Sol uses authorized sources to answer. When evidence is missing or a person needs to intervene, the handoff retains the history, context and reason for the transfer.
How does an AOP procedure work in doue?
Your team defines a workflow, simulates scenarios and has the exact version approved before activation. Sol follows the steps and hands off cases that need a person. The commerce lookups presented read authorized information.
How do I compare my cost with doue?
Enter your average monthly invoice and AI volume in the same currency, then choose a suitable plan. The calculation uses the served catalog: it prices extra volume only when that catalog allows it. Add-ons are excluded and the result does not guarantee identical features.
Evaluate your requests before choosing a suite.
Try Sol and the shared inbox, or show us your routing and support needs to check the right scope.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.