01
Follow the answer and the handoff
Sol answers with authorized sources. The handoff retains the exchanges and useful context so a person can continue the request.
doue vs Intercom
Sol and your team, in the same conversation.
Sol answers from your sources and hands off when a person needs to intervene. Your team keeps the context in the shared inbox and can guide recurring requests with AOP procedures.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.
Choose doue for answers grounded in your sources, shared inbox teamwork and procedures tested before activation. Intercom suits teams that want to combine Fin, a Messenger and customer engagement workflows, with the corresponding add-ons and usage charges.
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Why doue
Three reasons to choose doue over Intercom.
Compare the requests to handle, the controls you need and the units on your invoice.
02
Test your procedures
An AOP defines the questions, conditions and lookups in a workflow. Simulate your scenarios, have the version reviewed and activate it explicitly.
03
Distinguish billing units
Compare AI conversations included in doue with Intercom seats and billed Fin outcomes. A handoff or completed procedure can fall within the definition of a Fin outcome.
Choose doue if
Sol answers from your sources and hands off when a person needs to intervene. Your team keeps the context in the shared inbox and can guide recurring requests with AOP procedures.
Choose Intercom if
Intercom suits teams that want to combine Fin, a Messenger and customer engagement workflows, with the corresponding add-ons and usage charges.
Product comparison
Compare journeys, controls and costs.
Both platforms offer automation. Examine supported steps, activation requirements and the scope of each offering.
| Comparison point | doue | Intercom |
|---|---|---|
| Best for | Growing service teams, particularly in Canada. | SaaS, support, and customer experience teams of varied sizes. |
| Workspace | Shared inbox: history, assignment and private notes for team collaboration. | Inbox, ticketing, Messenger, help centre, and product engagement. |
| Web chat | Web widget and WooCommerce chat in French and English, connected to the shared inbox. | Messenger with Fin and team takeover in Intercom. |
| AI agent | Sol answers from authorized sources; AOP procedures guide requests with multiple steps. | Fin for service, sales, and commerce, with procedures and external actions. |
| Human handoff | History, context, a private summary and the reason for handoff accompany the human takeover. | Handoff to Intercom inboxes and workflows or some external helpdesks. |
| Shopify | Authorized Shopify lookups for products, customers, orders and tracking, plus assisted actions under your approval rules; every refund is approved by a person. | Fin commerce capabilities and broader integrations depending on configuration. |
| Languages | Interface and chat in French and English; sources and answers configured for your customers. | Multilingual help centre and translation depending on plan and add-ons. |
| Billing | Monthly plans with seats and AI conversations included under the served catalog. No additional fee per human conversation. | Per-seat pricing, Fin outcomes, and engagement features priced by usage or add-on. |
| Procedures and control | AOP procedures: editor, reviewed import, scenarios, exact-version approval and explicit activation. | Fin Procedures combines instructions, logic and integrations for multi-step journeys. |
AOP procedures
Give recurring requests a clear workflow.
An AOP procedure is a workflow for Sol: instructions, questions, conditions and authorized sources. It complements standard answers for cases that need several steps.
Create and refine
Use the guided editor or import text, a text-based PDF or a DOCX. Document-based proposals remain subject to review and acceptance.
Test and review
Simulate scenarios, inspect results and have another authorized person approve the exact version.
Activate and monitor
Choose where to activate the procedure, then inspect activity and executed steps. Publishing a version does not activate it on its own.
Example: “Where is my order?”
Sol asks for missing information and consults authorized Shopify context when identity and access allow it. It explains available tracking or hands the conversation to your team with its context.
The commerce lookups described here read authorized data. They do not trigger refunds or order changes. Account permissions and configuration determine which information is accessible.
Your budget
What percentage could you save?
Compare your average monthly bill with the estimated cost of the doue plan that fits your needs.
Add your last three monthly bills and divide by three. For an annual contract, divide the yearly total by twelve. Include add-ons that doue would replace.
3 seats · 300 AI conversations included
This volume exceeds the selected plan’s monthly allowance. Choose a suitable plan; no cost is estimated for uncovered volume.
A personalized estimate, not measured average customer savings. Check plan seats, features and allowances. Top-ups, extra seats, add-ons and annual discounts are excluded, as are taxes, migration, external fees and remaining commitments. A doue AI conversation, a ticket and a competitor outcome are not equivalent units.
How the calculation works
Savings (%) = (average invoice − monthly plan price) ÷ average invoice × 100, within the selected allowance. The 12-month difference assumes twelve identical months and does not represent annual pricing. Add-ons are not included.
The calculation stays in your browser; entered amounts are not sent to doue.
Pricing structure
Separate seats, AI outcomes, and add-ons.
Standard pricing is shown for reference. Private beta participation terms are agreed individually.
doue
Live doue pricing
Private beta by invitation. Participation terms are agreed individually with each tester. Features and limits are agreed with each participant.
- EssentialEssential: $99, 3 seats, 300 AI conversations per month. Human conversations at no additional charge.
- GrowthGrowth: $249, 10 seats, 1,000 AI conversations per month. Human conversations at no additional charge.
- TeamTeam: $599, 20 seats, 3,000 AI conversations per month. Human conversations at no additional charge.
Intercom
Public Intercom pricing
In USD, paid annually: Essential at $29 per seat per month, Advanced at $85 and Expert at $132. Fin is listed from $0.99 per outcome, in addition to seats. An outcome can include a completed procedure with a handoff. Copilot and engagement add-ons have their own prices.
Prices exclude taxes and unspecified add-ons. Compare the same currency and commitment; billed tickets, AI conversations, sessions and outcomes have different definitions.
Before deciding
Separate support from product engagement.
Intercom features create value when they serve a journey your team actually operates.
- 01
Map the uses
Separate inbound support, onboarding, product announcements, and outbound campaigns.
- 02
Identify paid users
Count the people who reply, collaborate, or use Copilot.
- 03
Project AI outcomes
Compare Fin outcomes with AI conversations measured by doue.
- 04
Test a complete procedure
Try a sourced answer, an incomplete request and a handoff to your team. Check the retained context, then test a procedure before activation.
Frequently asked questions
Can doue replace Intercom?
Official sources
The brands mentioned belong to their respective owners. This comparison is based on the public information listed below.
Plans, prices, and features can change. Check the current terms with each provider.
Are Sol and Fin billed the same way?
No. doue uses the AI conversations and allowances in its served catalog. Intercom bills seats and Fin outcomes; a completed procedure can count, including with a handoff. Check the definitions before comparing volumes.
Does Intercom also offer procedures?
Yes. Fin Procedures lets you define workflows, use connectors and simulate conversations. Compare the review and deployment controls your team needs.
Does doue replace Intercom engagement workflows?
This comparison covers support, Sol and shared inbox collaboration. If product tours, campaigns and engagement workflows are essential, evaluate the Intercom add-ons and their cost separately.
How does an AOP procedure work in doue?
Your team defines a workflow, simulates scenarios and has the exact version approved before activation. Sol follows the steps and hands off cases that need a person. The commerce lookups presented read authorized information.
How do I compare my cost with doue?
Enter your average monthly invoice and AI volume in the same currency, then choose a suitable plan. The calculation uses the served catalog: it prices extra volume only when that catalog allows it. Add-ons are excluded and the result does not guarantee identical features.
Compare the answer, then the handoff to your team.
Try a documented question and a case that needs a person. Check the retained context and the cost of your expected volume.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.