Shopify
Provides customer, order, and fulfilment context, plus assisted actions you turn on.
Integrations
Your tools inform the answer.
Connect email, web chat, knowledge and commerce context to your customer service.
- Private beta by invitation. Participation terms are agreed individually with each tester.
Conversations and knowledge
Messages and their sources.
Email and web inboxes receive requests; knowledge sources provide the policies needed for a grounded answer.
- Web chat and email are configured as distinct inboxes.
- Requests enter the same handling experience.
- Ready knowledge is identified before it is used.
In your workspace
Check the role of each connection.
Email and Web chat receive messages. Knowledge supports replies. Shopify adds commerce context when connected and authorized, and assisted actions if you turn them on.
- Configure a Web or email inbox and assign its members.
- Check installation, permissions and data in the correct account.
- For Shopify, follow the connection guide before consulting orders.
Shopify connection
Authorize your store context.
Installation requires appropriate access to the store and doue account. Verify permissions and the connected store before consulting data.
- AI tools consult data; any Shopify action follows your approval rules.
- Connection and commercial capabilities depend on features open on your account.
Knowledge connection
Prepare authorized sources.
Public pages and documents must be accessible, supported and ready. You remain responsible for their updates.
- Respect source and synchronization limits.
- Test content in each language you use.
Web connection
Install the widget on your site.
An administrator configures the web inbox; access to your website code lets you install its snippet. The widget receives messages without automatically enabling Sol.
- Check the domain, members and website consent rules.
- Send a test message before making the widget visible.
Commerce context
Shopify context, in the thread.
Profile, order, and fulfilment details inform the reply in the thread.
- The connection depends on account installation and permissions.
- Shopify actions go through requests your team approves.
- Review available connections before configuring your workflow.
Capabilities and limits
Available connections.
This page presents only connections used by the current product.
Available today
Brings received requests into the shared inbox.
Web chat
Connects website conversations to the same service experience.
Knowledge
Supplies authorized sources used to ground answers.
Limits and control
Available means connected, configured, and controlled.
Each integration’s behaviour depends on its access and role.
- Every connection must be configured and authorized in the relevant account.
- AI tools look up Shopify; assisted actions stay off until you turn them on.
- Sources must be ready and authorized before supporting an answer.
Integrations
Your store, your connection.
Shopify provides context and assisted actions on approval. The WooCommerce connection through WordPress is verified in testing and requests read access only.
Connect your first channel.
Private beta by invitation. Participation terms are agreed individually with each tester.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.