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AI customer service for Shopify

Shopify, in the conversation.

Read product, customer and order details in doue. Turn on assisted actions when you need them: your team approves proposed actions and every refund.

See how it works
  • Private beta by invitation. Participation terms are agreed individually with each tester.
doue conversation with a verified synthetic Shopify customer, order number, and read-only fulfilment status.
Synthetic support conversation in doue with customer profile and Shopify context shown side by side.

Inside the conversation

The details you need, where you reply.

The thread stays central while customer and order attributes provide the facts needed to answer.

  • The verified Shopify customer is identified in the conversation.
  • The order number is connected to the conversation.
  • Fulfilment status remains visible while responding.

Explicit scope

Your rules, your approvals.

The same view makes the boundary clear: data informs the answer, and proposed actions wait for your team’s approval.

  • Orders and fulfilment are consulted; assisted actions are off by default.
  • An action request that is not approved expires after 30 minutes.
  • Access depends on installation, authentication, and permissions.
Shopify order and fulfilment attributes shown in doue with an explicit read-only label.

Capabilities and limits

What the connection supports.

Current capabilities give support the context it needs, plus assisted actions you turn on one by one.

Available today

Embedded installation

Connects the store and doue through the Shopify flow.

Order lookup

Shows customer, order, and fulfilment details useful to the thread, and proposes actions on approval.

Customer authentication

Links the request to the correct profile before exposing context.

Shopify billing

Places the doue subscription in Shopify’s managed billing flow.

Limits and control

Shopify actions stay under your control.

Assisted actions are off by default. You choose which are allowed, who approves them and their limits.

  • AI tools consult only authorized Shopify data.
  • Every refund is approved by a person, within limits checked by doue (by default: 20% of the order and no more than 100 in its currency).
  • Access depends on store installation and granted permissions.

Connect your store.

Private beta by invitation. Participation terms are agreed individually with each tester.

Contact us
  • Access by invitation
  • Terms agreed individually
  • Private beta by invitation. Participation terms are agreed individually with each tester.