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About

Customer service, without losing the thread.

Hello. We’re live.Sol, doue’s AI agent

doue is a bilingual, AI-assisted customer service platform for growing teams. It brings together conversations, authorized knowledge, an AI that answers from its sources and the handoff to your team. Every question moves toward the right next step.

What we fix

Customers should never have to repeat themselves.

The problem isn’t the number of messages. It’s the context that gets lost between two answers.

Context that gets lost

  • The customer who repeats themselves.
  • The improvised answer.
  • The handoff to a colleague who starts from scratch.

doue keeps the thread

  • Visible sources.
  • Shopify context, in the thread.
  • Human handoff, with the full history.

Who it’s for

Support teams at Canadian small businesses.

To answer more conversations without taking on the complexity of an enterprise tool. Starting with Shopify merchants.

Customer service leads

More conversations, the same quality of answer.

Operations managers

One workspace, clear rules, traced handoffs.

Founders

Customer service that keeps up with growth, without an enterprise tool.

Personality

A trusted person at the counter.

doue already knows the file, finds the right context and makes the next action obvious. It earns trust before trying to impress.

Calm

We set things down plainly. No manufactured urgency, no strings of exclamation marks, no superlatives.

Not: cold or distant.

Capable

We show the product working. A screenshot beats a promise.

Not: technical to impress.

Precise

We say what’s done, what isn’t and who’s handling it. Limits are part of the value.

Not: legalistic or fussy.

Hello — A first message.

Meet Sol

Sol, doue’s AI agent.

Sol, short for Solution. A name that reflects its mission: understanding your questions and helping you find the right answer. Sol is doue’s AI agent and the brand’s mascot. Its nine states show what is happening in the conversation.

One Sol at a time, calm and precise: it doesn’t dance and wears no accessories.

The shape

Sol, the speaking bubble.

The word doue is cut from Sol’s shape. One bright colour in the whole logo: the orange corner.

  1. 01The ascenderIt is the top of the bubble.
  2. 02The stemIt is as wide as one of Sol’s eyes.
  3. 03The orange cornerThe only spot of colour: it signals what matters.

Our commitments

Say what’s done. Show the limit.

AI is a controlled mechanism, not the promise. Here is what doue does not publish.

  1. 01A capability that isn’t available and proven in the product.
  2. 02A performance, response time or savings figure that isn’t measured and approved.
  3. 03A Shopify action without control: assisted actions are off by default, and every refund is approved by a person.
  4. 04The idea that doue replaces people.

Our method

Know. Answer. Hand off.

  1. QuestionThe customer writes, on your website or by email.
  2. ContextHistory and order are already there.
  3. AnswerSol answers from your sources.
  4. HandoffYour team steps in when needed.
  5. ResolvedThe next step is done.

Hello. We’re live.

Answer better. Resolve faster.

Private beta by invitation. Participation terms are agreed individually with each tester.

Contact us
  • Access by invitation
  • Terms agreed individually
  • Private beta by invitation. Participation terms are agreed individually with each tester.