Use cases
Use cases
Centralize customer requests, roll out AI gradually, or set human handoff rules. Choose the need you want to address.
- Start with one website and expand when your team is ready.
01
Centralize customer requests
Bring conversations and their context together in a shared inbox.
Keep ownership visible from the first reply to human handoff.
Explore the workflow02
Roll out AI gradually
Prepare your sources and test an initial workflow before expanding it.
Add structure without adding enterprise complexity.
Plan a gradual rollout03
Set AI and human handoff rules
Define response limits and the situations that need a person.
Give the team autonomy while keeping important decisions visible.
Review the controlsOne operating path
From first message to human handoff.
Conversations and sources stay together in doue. Configure your workflows in French and English.
- 01
Receive the question
Keep the conversation and its channel in one shared workflow.
- 02
Bring in approved context
Use authorized sources and available customer or commerce context.
- 03
Answer or hand off
Respond when evidence is sufficient and pass sensitive or unsupported cases to a person.
- 04
Keep the history
Preserve the conversation, sources, ownership, and reason for handoff.
Connected capabilities
Explore the product.
The shared inbox, AI agent and connections behind your team’s work.
- Shared inboxTriage, assign, and respond with useful conversation history.
- AI agentPrepare answers from authorized sources and hand off when evidence is missing.
- AutomationPrioritize and route with rules the team can understand.
- Shopify contextConsult products, customers, orders, and fulfilment, and approve proposed actions.
- IntegrationsConnect the sources currently available to the resolution path.
Start with your team.
Try the product with one focused workflow or talk with us about a gradual rollout.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.