01
Keep exchanges in one place
The widget and shared inbox connect customer messages with team replies, private notes and conversation assignment.
doue vs Tidio
Chat that connects Sol with your team.
Install the doue widget on your website. Sol answers from your sources and your team takes over requests in the shared inbox, with history and procedures for recurring cases.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.
Choose doue for answers grounded in your sources, shared inbox teamwork and procedures tested before activation. Tidio suits teams that want to combine live chat, Lyro AI Agent and Flows, depending on the selected volumes and options.
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Why doue
Three reasons to choose doue over Tidio.
Compare the requests to handle, the controls you need and the units on your invoice.
02
Answer from your knowledge
Sol uses authorized sources and hands off when evidence is missing. An AOP procedure can specify the questions to ask before answering.
03
Compare volumes separately
Distinguish human conversations, Lyro conversations and visitors reached by Flows. Then compare the doue plan suited to your AI volume.
Choose doue if
Install the doue widget on your website. Sol answers from your sources and your team takes over requests in the shared inbox, with history and procedures for recurring cases.
Choose Tidio if
Tidio suits teams that want to combine live chat, Lyro AI Agent and Flows, depending on the selected volumes and options.
Product comparison
Compare journeys, controls and costs.
Both platforms offer automation. Examine supported steps, activation requirements and the scope of each offering.
| Comparison point | doue | Tidio |
|---|---|---|
| Best for | Growing service teams structuring their operations. | Small teams and businesses focused on chat, AI, or Flows. |
| Workspace | Shared inbox: history, assignment and private notes for team collaboration. | Tidio helpdesk with live conversations, tickets, and visitors. |
| Web chat | Web widget and WooCommerce chat in French and English, connected to the shared inbox. | Live chat, Lyro and Flows with separate volumes and options. |
| AI agent | Sol answers from authorized sources; AOP procedures guide requests with multiple steps. | Lyro answers from support content and can work with Tidio or selected helpdesks. |
| Human handoff | History, context, a private summary and the reason for handoff accompany the human takeover. | Handoff from Lyro to the helpdesk or connected solution. |
| Shopify | Authorized Shopify lookups for products, customers, orders and tracking, plus assisted actions under your approval rules; every refund is approved by a person. | Ecommerce integrations and automations depending on the Tidio products used. |
| Languages | Interface and chat in French and English; sources and answers configured for your customers. | Lyro supports several languages according to its documentation and configuration. |
| Billing | Monthly plans with seats and AI conversations included under the served catalog. No additional fee per human conversation. | Separate allowances for billable conversations, Lyro conversations, and visitors reached by Flows. |
| Procedures and control | AOP procedures: editor, reviewed import, scenarios, exact-version approval and explicit activation. | Lyro Actions supports API interactions, testing and logs; Flows also covers marketing journeys. |
AOP procedures
Give recurring requests a clear workflow.
An AOP procedure is a workflow for Sol: instructions, questions, conditions and authorized sources. It complements standard answers for cases that need several steps.
Create and refine
Use the guided editor or import text, a text-based PDF or a DOCX. Document-based proposals remain subject to review and acceptance.
Test and review
Simulate scenarios, inspect results and have another authorized person approve the exact version.
Activate and monitor
Choose where to activate the procedure, then inspect activity and executed steps. Publishing a version does not activate it on its own.
Example: “Where is my order?”
Sol asks for missing information and consults authorized Shopify context when identity and access allow it. It explains available tracking or hands the conversation to your team with its context.
The commerce lookups described here read authorized data. They do not trigger refunds or order changes. Account permissions and configuration determine which information is accessible.
Your budget
What percentage could you save?
Compare your average monthly bill with the estimated cost of the doue plan that fits your needs.
Add your last three monthly bills and divide by three. For an annual contract, divide the yearly total by twelve. Include add-ons that doue would replace.
3 seats · 300 AI conversations included
This volume exceeds the selected plan’s monthly allowance. Choose a suitable plan; no cost is estimated for uncovered volume.
A personalized estimate, not measured average customer savings. Check plan seats, features and allowances. Top-ups, extra seats, add-ons and annual discounts are excluded, as are taxes, migration, external fees and remaining commitments. A doue AI conversation, a ticket and a competitor outcome are not equivalent units.
How the calculation works
Savings (%) = (average invoice − monthly plan price) ÷ average invoice × 100, within the selected allowance. The 12-month difference assumes twelve identical months and does not represent annual pricing. Add-ons are not included.
The calculation stays in your browser; entered amounts are not sent to doue.
Pricing structure
Compare three counters, not just the displayed price.
Standard pricing is shown for reference. Private beta participation terms are agreed individually.
doue
Live doue pricing
Private beta by invitation. Participation terms are agreed individually with each tester. Features and limits are agreed with each participant.
- EssentialEssential: $99, 3 seats, 300 AI conversations per month. Human conversations at no additional charge.
- GrowthGrowth: $249, 10 seats, 1,000 AI conversations per month. Human conversations at no additional charge.
- TeamTeam: $599, 20 seats, 3,000 AI conversations per month. Human conversations at no additional charge.
Tidio
Public Tidio pricing
Tidio distinguishes platform billable conversations, Lyro conversations and visitors reached by Flows. The first 50 Lyro conversations are an initial allowance; a monthly quota requires an eligible offer. Pricing varies with volume, options and commitment. Check the currency and total in the official configurator.
Prices exclude taxes and unspecified add-ons. Compare the same currency and commitment; billed tickets, AI conversations, sessions and outcomes have different definitions.
Before deciding
Measure what should stay simple.
A lightweight widget can be enough; a structured inbox becomes useful as responsibilities multiply.
- 01
Count people and queues
Find the point where assignment and history become essential.
- 02
Separate sales and service
Identify commerce Flows and requests that require controlled sources.
- 03
Compare counters
Project human, AI, and automated-visitor conversations using your volumes.
- 04
Test a complete procedure
Try a sourced answer, an incomplete request and a handoff to your team. Check the retained context, then test a procedure before activation.
Frequently asked questions
Is doue an alternative to Tidio?
Official sources
The brands mentioned belong to their respective owners. This comparison is based on the public information listed below.
Plans, prices, and features can change. Check the current terms with each provider.
Where can I install doue chat?
The widget can be installed on your website. The doue plugin also supports chat on WooCommerce in French and English. A Shopify connection is not required.
How does an AOP differ from Flows?
An AOP guides a Sol workflow with instructions, questions, conditions and authorized sources. Tidio Flows follows configured visitor paths; Lyro AI Agent has its own capabilities and allowances.
Do the 50 free Lyro conversations renew?
Tidio describes the first 50 Lyro conversations as an initial allowance. Monthly renewal requires an eligible Lyro plan; check the selected allowance and options.
How does an AOP procedure work in doue?
Your team defines a workflow, simulates scenarios and has the exact version approved before activation. Sol follows the steps and hands off cases that need a person. The commerce lookups presented read authorized information.
How do I compare my cost with doue?
Enter your average monthly invoice and AI volume in the same currency, then choose a suitable plan. The calculation uses the served catalog: it prices extra volume only when that catalog allows it. Add-ons are excluded and the result does not guarantee identical features.
Try the full workflow from your website.
Ask Sol a question, request a person and check how your team finds the exchanges.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.