Email and web chat
Brings conversations into one shared queue.
Shared inbox
The conversation. And its context.
Bring requests, ownership and customer history together in one shared inbox.
- Private beta by invitation. Participation terms are agreed individually with each tester.
One shared view
One request. The full picture.
The list, conversation, and customer panel stay visible together to reduce unnecessary screen switching.
- The queue shows channel, status, and priority.
- Ownership prevents two people from handling the same request.
- Past exchanges remain attached to the customer.
In your workspace
Find the customer beyond a single message.
Contact, company and segment records help the team find context recorded in the account.
- Review available history and attributes.
- Organize contacts through authorized views and segments.
- Respect permissions and check information before use.
In your workspace
Reuse what has already been prepared.
Canned responses provide reusable text. Macros group handling actions that the team can apply within its authorized scope.
- Adapt text to the customer before sending.
- Check a macro’s actions before applying it.
- Assign a person responsible for shared templates.
In your workspace
A widget suited to your welcome.
Configure branding, the bubble and the pre-chat form in Web inbox settings. Test states and languages on your website.
- Customize the options exposed by your inbox.
- Removing attribution follows your plan entitlements.
- Check installation and human handoff on mobile as well.
Order context
Order details beside the message.
Useful Shopify profile and order attributes appear beside the thread with an explicit read-only boundary.
- The verified Shopify customer is identified in the conversation.
- Order number and fulfilment status remain visible.
- Human handoff preserves the information already gathered.
Capabilities and limits
Keep the conversation moving.
Available features help the right person answer with the right context.
Available today
Assignment
Identifies the agent or team responsible for the next action.
Customer history
Keeps previous messages available for service continuity.
Order context
Shows useful Shopify details in read-only mode.
Limits and control
Control stays with the team.
The inbox distinguishes automated assistance from human work.
- Access to conversations follows account and team boundaries.
- History preserves the source of messages and handoffs.
- An AI handoff appears as an explicit step with its context.
Bring your team together.
Private beta by invitation. Participation terms are agreed individually with each tester.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.