Source requirements
Require authorized evidence for factual automated answers.
Use cases
Set AI and human handoff rules
Define approved sources, response limits, and the cases that need a person. Test these rules and review the handoff history.
- Test expected answers and handoffs before wider use.
Operational control
From rules to handoffs.
Clear rules and recorded steps help leaders adjust service without hiding important decisions.
- 01
Frame the service
Define approved sources, tone, limits, and cases that require a person.
- 02
Test representative cases
Review expected answers and handoffs before broader activation.
- 03
Observe recorded steps
Use conversation history and retained run steps to understand the path taken.
- 04
Adjust deliberately
Improve sources and rules when real cases reveal a gap.
Governance in the workflow
The decisions stay with you.
doue records and applies the configured path while leaders retain the policy decisions.
Available in doue
Testing and traceability
Test expected behavior and record runs and steps for a limited period.
Reasoned handoff
Record the reason when a sensitive or unsupported request moves to a person.
Your team decides
- Which sources, tone, and limits apply to the service.
- Which cases require human review or ownership.
- How test results should change content, rules, or rollout scope.
Control guides
Put your policies into practice.
Define AI boundaries and the context to preserve in a handoff.
See the controls in practice.
Review the controls in a focused trial or discuss your service requirements with us.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.