01
Collaborate in the shared inbox
Assign conversations, add private notes and resume an exchange with its history. Human replies stay in the same workspace as Sol.
doue vs Freshdesk
Organize support around each conversation.
Your team finds messages, private notes and assignments in a shared inbox. Sol answers from your sources and AOP procedures structure requests that need several steps.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.
Choose doue for answers grounded in your sources, shared inbox teamwork and procedures tested before activation. Freshdesk suits teams looking for a customer portal, SLAs and advanced ticket organization, depending on the plan and Freddy options.
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Why doue
Three reasons to choose doue over Freshdesk.
Compare the requests to handle, the controls you need and the units on your invoice.
02
Structure recurring requests
AOP procedures define the steps, missing questions and situations to hand off. Scenarios let you check the workflow before activation.
03
Compare plans and AI sessions
Check Freshdesk agent costs and Freddy session terms. Compare them with seats and AI conversations in the doue catalog, without treating a session as a conversation.
Choose doue if
Your team finds messages, private notes and assignments in a shared inbox. Sol answers from your sources and AOP procedures structure requests that need several steps.
Choose Freshdesk if
Freshdesk suits teams looking for a customer portal, SLAs and advanced ticket organization, depending on the plan and Freddy options.
Product comparison
Compare journeys, controls and costs.
Both platforms offer automation. Examine supported steps, activation requirements and the scope of each offering.
| Comparison point | doue | Freshdesk |
|---|---|---|
| Best for | Growing service teams that want a clear foundation. | Support teams needing multi-level ticketing, processes, and governance. |
| Workspace | Shared inbox: history, assignment and private notes for team collaboration. | Ticketing, shared inbox, customer portal, knowledge base, and tasks. |
| Web chat | Web widget and WooCommerce chat in French and English, connected to the shared inbox. | Compare Freshdesk with Freshdesk Omni for omnichannel chat needs. |
| AI agent | Sol answers from authorized sources; AOP procedures guide requests with multiple steps. | Freddy AI Agent with a studio, email AI, and sessions depending on the plan. |
| Human handoff | History, context, a private summary and the reason for handoff accompany the human takeover. | Escalation, prioritization, and assignment in ticket workflows. |
| Shopify | Authorized Shopify lookups for products, customers, orders and tracking, plus assisted actions under your approval rules; every refund is approved by a person. | Connectors and apps available in the Freshworks ecosystem. |
| Languages | Interface and chat in French and English; sources and answers configured for your customers. | Multilingual helpdesk on higher plans and translation in Freddy Copilot. |
| Billing | Monthly plans with seats and AI conversations included under the served catalog. No additional fee per human conversation. | Per-agent pricing, additional Freddy sessions, and add-ons depending on tier. |
| Procedures and control | AOP procedures: editor, reviewed import, scenarios, exact-version approval and explicit activation. | Freddy AI Agent Studio offers block-based or natural-language workflows, with preview and activation depending on the offering. |
AOP procedures
Give recurring requests a clear workflow.
An AOP procedure is a workflow for Sol: instructions, questions, conditions and authorized sources. It complements standard answers for cases that need several steps.
Create and refine
Use the guided editor or import text, a text-based PDF or a DOCX. Document-based proposals remain subject to review and acceptance.
Test and review
Simulate scenarios, inspect results and have another authorized person approve the exact version.
Activate and monitor
Choose where to activate the procedure, then inspect activity and executed steps. Publishing a version does not activate it on its own.
Example: “Where is my order?”
Sol asks for missing information and consults authorized Shopify context when identity and access allow it. It explains available tracking or hands the conversation to your team with its context.
The commerce lookups described here read authorized data. They do not trigger refunds or order changes. Account permissions and configuration determine which information is accessible.
Your budget
What percentage could you save?
Compare your average monthly bill with the estimated cost of the doue plan that fits your needs.
Add your last three monthly bills and divide by three. For an annual contract, divide the yearly total by twelve. Include add-ons that doue would replace.
3 seats · 300 AI conversations included
This volume exceeds the selected plan’s monthly allowance. Choose a suitable plan; no cost is estimated for uncovered volume.
A personalized estimate, not measured average customer savings. Check plan seats, features and allowances. Top-ups, extra seats, add-ons and annual discounts are excluded, as are taxes, migration, external fees and remaining commitments. A doue AI conversation, a ticket and a competitor outcome are not equivalent units.
How the calculation works
Savings (%) = (average invoice − monthly plan price) ÷ average invoice × 100, within the selected allowance. The 12-month difference assumes twelve identical months and does not represent annual pricing. Add-ons are not included.
The calculation stays in your browser; entered amounts are not sent to doue.
Pricing structure
Add the helpdesk, agents, and AI sessions.
Standard pricing is shown for reference. Private beta participation terms are agreed individually.
doue
Live doue pricing
Private beta by invitation. Participation terms are agreed individually with each tester. Features and limits are agreed with each participant.
- EssentialEssential: $99, 3 seats, 300 AI conversations per month. Human conversations at no additional charge.
- GrowthGrowth: $249, 10 seats, 1,000 AI conversations per month. Human conversations at no additional charge.
- TeamTeam: $599, 20 seats, 3,000 AI conversations per month. Human conversations at no additional charge.
Freshdesk
Public Freshdesk pricing
In USD, billed annually: Freshdesk Growth at $19 per agent per month, Pro at $55 and Enterprise at $89. Freddy AI Agent advertises an initial allowance of 500 sessions; additional sessions and Freddy Copilot have their own terms. Freshdesk Omni is a separate offering.
Prices exclude taxes and unspecified add-ons. Compare the same currency and commitment; billed tickets, AI conversations, sessions and outcomes have different definitions.
Before deciding
Assess your ticket processes.
A helpdesk’s depth is useful only when your operation requires it.
- 01
Inventory SLAs
List the commitments, calendars, skills, and escalations you actually use.
- 02
Measure collaboration
Separate paid agents, collaborators, and external teams.
- 03
Project AI sessions
Compare the definition of a Freddy session with the AI conversations measured by doue.
- 04
Test a complete procedure
Try a sourced answer, an incomplete request and a handoff to your team. Check the retained context, then test a procedure before activation.
Frequently asked questions
Can doue replace Freshdesk?
Official sources
The brands mentioned belong to their respective owners. This comparison is based on the public information listed below.
Plans, prices, and features can change. Check the current terms with each provider.
Does doue have a customer portal like Freshdesk?
doue offers help centers depending on the plan. This comparison does not promise a customer portal equivalent to Freshdesk ticket tracking features.
Is a Freddy session equivalent to a doue conversation?
No. Freshdesk defines an email AI Agent session over a 72-hour window. doue uses a 24-hour window under its catalog. Also check initial allowances and additional sessions.
When is Freshdesk a better fit?
Evaluate Freshdesk if a customer portal, SLAs or advanced ticket workflows are essential. Distinguish Freshdesk from Freshdesk Omni and check which features are actually included.
How does an AOP procedure work in doue?
Your team defines a workflow, simulates scenarios and has the exact version approved before activation. Sol follows the steps and hands off cases that need a person. The commerce lookups presented read authorized information.
How do I compare my cost with doue?
Enter your average monthly invoice and AI volume in the same currency, then choose a suitable plan. The calculation uses the served catalog: it prices extra volume only when that catalog allows it. Add-ons are excluded and the result does not guarantee identical features.
Test how your requests are organized.
Compare assignment, notes, Sol answers and human handoffs on the cases your team handles every week.
- Access by invitation
- Terms agreed individually
- Private beta by invitation. Participation terms are agreed individually with each tester.