FR
Back to the help centre

Getting started

Getting started with doue

Prepare your team, sources, and first channel before introducing automation.

Updated October 12, 2026

Start with a real request

Choose one frequent request your team understands well. Define the expected answer, the information it requires, and the situations that need a person.

Prepare three essentials

  • A current policy or source of truth.
  • An owner who can review answers.
  • One initial channel with observable volume.

Keep the first scope narrow

A strong first launch does not try to automate everything. It verifies that context is available, limits are clear, and a human handoff preserves the conversation history.

Readiness check

Your team should be able to explain what the AI agent may handle, what it must hand off, and which source takes priority when information conflicts.

Steps in the application

  1. Create your account and check the trial plan shown in billing.
  2. Invite the required members and assign an owner for the first channel.
  3. Create a Web or email inbox, then test a human exchange before assigning Sol.
  4. Open AI configuration, prepare a source and test a question and a handoff.

Visible options depend on role, enabled features and plan. If an option is missing, ask an administrator to check account entitlements.