What is prohibited
doue is a customer service tool. Prohibited uses and content are listed in section 8 of the terms of service. They include illegal use, fraud, harassment, sexually exploitative content and infringement of copyright or other rights.
Reporting content or use
Anyone can make a report, with or without an account, by writing to support@doue.ai. The reporting page prepares an email: category, link or identifier of the content, description, date and available evidence. Do not send identity documents, secrets, unnecessary sensitive information or copies of illegal content; give an identifier that lets us find it instead.
Review by a person
An authorized person reviews each report, assesses its seriousness and may ask for details. When there is an urgent risk, we take immediate proportionate measures and make the reports the law requires.
Measures and review
Depending on seriousness, we may remove or disable a source, limit a feature, or suspend or close an account. We record the decision and its reasons and share them with the people concerned when the law, confidentiality and security allow. A review request can be sent to support@doue.ai with the case reference.
The customer’s role
The customer chooses its sources and instructions, limits its team’s access and defines the situations that require a person. Customer service handoff to a person does not replace doue’s review of reports.
Confidentiality of reports
Only authorized people can access reports and the evidence provided. We use only the information needed for the review and keep it according to the purposes of the case and our obligations.