You are talking to an AI
Sol is doue’s AI agent. The widget presents it as an AI agent before the first exchange.
What Sol does
Sol answers questions from the sources the merchant authorizes, sorts requests and hands to a person the cases it cannot handle. It can look up the Shopify or WooCommerce order context the merchant authorizes. With WooCommerce, it changes nothing. With Shopify, the merchant can turn on assisted actions: add a note or tags, cancel an order, refund, create a fulfilment or update tracking. They are off by default. Sol may propose an action; a person on the merchant’s team approves it. Every refund is approved by a person. Only a few limited actions can run without approval, if the merchant sets them up: notes and tags, cancelling an unpaid and unfulfilled order, and fulfilment from a single location.
Limits
Sol’s answers may contain errors. They are not legal, medical or financial advice. If in doubt, ask to talk to a person.
Your data
Your messages and the relevant sources are sent to an AI model provider to prepare the answer, then kept under the schedule published on the governance page. doue does not use your conversations to train AI models. The merchant using doue is responsible for your information, and its privacy policy applies.
Talking to a person
You can ask to talk to a person; your request is passed to the merchant’s team. Sensitive, unclear or out-of-scope cases, as defined by the merchant, are also handed to that team.
Automated decisions
When a decision about you is made solely through automated processing of your personal information, for example the automatic cancellation of an unpaid order if the merchant has set it up, the merchant tells you no later than when it communicates the decision to you. On request, you can learn what information was used, the reasons and main factors behind the decision, have your information corrected and submit your observations to a person who can review the decision. doue gives the merchant the means to meet these obligations.
Reporting a problem
To report harmful content or prohibited use, use the reporting page. The moderation policy describes how reports are reviewed.