Understand usage and billing

Application workflow

1. In account settings, open usage and billing. Check the plan, currency, billing frequency and applied catalogue.
2. Distinguish customer AI conversations, copilot usage and active resources. Allowances are shared across the account.
3. Private beta by invitation. Participation terms are agreed individually with each tester.
4. For a paid subscription, review terms before payment. Displaying CAD/USD does not mean new sales are open outside Canada.
5. Check the options actually offered to the account for annual billing, packs and seats. Access depends on rollout availability and billing authority.

If the workflow is blocked

If prices do not load, do not infer a price from an old guide. Check the catalogue displayed in the application or contact support. After an uncertain payment, check status before attempting another purchase.

Access and limits

In v7, no usage overage is billed after consumption. New AI windows stop when capacity is exhausted; messages and human handoff continue. Historical contracts may follow different rules. Applicable details remain in pricing and terms.

Related guides

• Read the guide
• Use the copilot with review